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Smile Down the Phone: An Attempt at a Workers’ Inquiry in a Call Center

Smile Down the Phone: An Attempt at a Workers’ Inquiry in a Call Center

I chose the site for my workers’ inquiry the way most people find casual employment: by responding to a generic internet advertisement. The advert for the job that I eventually got directed applicants to ring a voicemail number that instructed them to leave a message with their name, number, and why they would be good at the job. I received a call the following day and was invited to come in after the weekend for an interview.

The Intolerable-Inquiry: The Documents of the Groupe d'information sur les prisons

The Intolerable-Inquiry: The Documents of the Groupe d’information sur les prisons

We are fortunate to now have in a French edition a collection of the five booklets produced by the GIP between February 1971 and January 1973 – Intolérable, numbers 1 through 4, and a collection of prisoners’ demands – combining questionnaires and inquiries on prison conditions, texts and declarations from prison uprisings, reports by prison psychiatrists, a dossier on the killing of George Jackson and the black prison movement in the US, and correspondence and information about the wave of suicides in French prisons.