![Smile Down the Phone: An Attempt at a Workers’ Inquiry in a Call Center](https://viewpointmag.com/wp-content/uploads/2013/09/viewpoint-ill-3660-x-500-cc-pattern3-150x150.jpg)
Smile Down the Phone: An Attempt at a Workers’ Inquiry in a Call Center
I chose the site for my workers’ inquiry the way most people find casual employment: by responding to a generic internet advertisement. The advert for the job that I eventually got directed applicants to ring a voicemail number that instructed them to leave a message with their name, number, and why they would be good at the job. I received a call the following day and was invited to come in after the weekend for an interview.